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F.A.Q.
Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
MOST COMMON QUESTIONS
D’où proviennent vos produits?
All the illustrations and artworks are made by me in my small workshop in Gatineau. The derivative products are made in Montreal or Gatineau. All products are made in Quebec. It is important for me to promote local and ecological businesses.
How long before I receive my order?
Orders are sent within 3 to 5 business days by Canada post or GLS for original artworks
The delivery time will vary between 2 to 10 days.
Les petits colis n’ont pas de numéros de suivi.
Original artwork have a tracking number that you will receive by mail
Do you ship internationally?
Yes, shipping fees will vary depending on the country and will be calculated in the shopping cart.
Return and Exchange
We have at heart the satisfaction of our customers. For this reason, we accept any exchange of the same value or any refund of the product, within 30 days following the reception of your order (no exchange or refund is applicable after this delay).
Simplement me retourner l’article intact et inutilisé. Les frais de livraison de retour et de renvoi répondent de votre responsabilité. Aucun échange ou rabais promotionnel ne sera accordé pour les oeuvres sur mesure ou les originaux. Seuls les bris de fabrication dans un délai de 30 jours suivant l’achat seront admissibles à un remboursement.
Change or cancel your order
It is possible to cancel or modify your order by sending me an email as soon as possible to info@jeannebeaudryartetyoga.com
Customer service
I am available to answer your questions via email. I will try to answer them within 48 hours.
Delivery
Delivery in Canada is free with any purchase of 125$ or more before taxes.
Payment methods
Payments are made using the Paypal application. You will have the choice to use your credit card or your bank account.
Gift
I would be happy to write a personalized handwritten note for a gift. You must write the personalized note in the ADDITIONAL INFORMATION section when you complete the steps of your order.
Do you take custom order?
Yes, please fill the form by clicking here
Contact me
